1. Delivery Timelines
We strive to deliver all orders within the following timeframes:
Minimum Delivery Time: 3 business days.
Maximum Delivery Time: 7 business days.
Please note:
Delivery timelines may vary based on your location and the availability of products.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Order Processing
Orders are processed and dispatched within 1-2 business days after confirmation of payment.
Once your order is shipped, you will receive a tracking number via email or SMS to monitor its status.
3. Shipping Charges
Free Shipping: Orders above ₹X are eligible for free shipping.
Standard Shipping Charges: Orders below ₹X will incur a shipping fee of ₹Y.
Shipping charges, if any, will be clearly mentioned at checkout.
4. Delivery Locations
We deliver to most locations across India. However, delivery to certain remote or restricted areas may not be possible. If we are unable to deliver to your address, we will inform you promptly.
5. Order Tracking
You can track your order using the tracking ID provided via email or SMS. For assistance, contact our support team at [support email/phone number].
6. Delays or Issues
While we strive to meet the stated delivery timelines, delays may occur due to:
Natural disasters, strikes, or unforeseen events.
Incorrect or incomplete shipping addresses.
If your order is delayed, our team will proactively update you.
1. We offer a 14-day return policy for all the unworn items. The products which are unworn, unused, undamaged, with all the labels intact, in original packaging are eligible for the return. Customer need to write to Support@aravaligold.com or initiate a return request from our official website but within 14 days of delivery. Courier partner will then pick up the items within 5-7 business days after the return request is received.
2. In case you have purchased a Aravaligold product from anywhere other than the official Aravaligold Website the return policies of your source of purchase will apply.
3. In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount.
4. You can initiate a return request from our official website or you can reach out to our customer support team. They will assist you through the process. Once you have placed the return request, kindly be available for the reverse pick-up, and we request you attend calls from the delivery executive. In the absence of your availability the delivery executive may cancel the reverse pick-up, in all such situations you may require to re-initiate the process and it will increase the timeline.
5. Further please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India post and reimburse all reasonable shipping costs (up to Rs. 70) incurred by you for processing such returns.
6. In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
